Offers are valid for one month, unless explicitly stated otherwise.
Prices mentioned in quotations are exclusive of VAT and exclusive of transport from Heeten, unless explicitly stated otherwise.
Orders can only be placed in writing (e.g. by e-mail) at Xyleia BV.
The customer indicates by placing an order that he / she has read and accepted the conditions included with the quotation.
Xyleia BV is not responsible for printing, typing or typing errors if due to technical malfunctions the price, data or other information of products is incorrectly displayed on quotations. Xyleia BV is not bound to deliver a product against an incorrectly stated price or conditions.
Xyleia BV does not provide any guarantees with regard to the preservation of the products supplied, made from natural materials.
Both with wood and petrified wood, color differences can occur over time.
With severe frost it is possible that small pieces of petrified wood break off when the object is placed outside.
Wood “works” and cracks can occur, for example as a result of too dry air in the room where the object is placed. For our wooden products, an air humidity of over 50% is recommended. It is important to monitor this, especially in periods of (extreme) frost.
If cracks or other problems arise, which must be treated professionally, Xyleia BV offers the possibility to perform that work in the workshop in Heeten. Transport costs are for the account of the customer.
Our products are usually heavy and can fall over. The customer is responsible for placing the items in a safe manner.
Xyleia BV accepts no liability whatsoever for any damage, to the customer or to third parties, that is caused by a product purchased from Xyleia BV, regardless of the cause.
Invoices must be paid no later than fourteen days after the invoice date. Xyleia BV remains the sole owner of the products delivered until the purchase price has been paid in full. In the event of late payment, 1 percent interest on the outstanding amount (including any interest owed) per month or, if applicable, part of the month will be charged without a reminder being required by Xyleia BV. In the event of bankruptcy, suspension of payment or receivership of the customer, the claims of Xyleia BV and the obligations of the customer towards Xyleia BV are immediately claimable.